Return & Refund Policy

At SISI DIY, we truly appreciate your support — and we want you to shop with confidence. That's why we offer full refunds on eligible returns.

Return shipping is at the customer's expense — we don't cover the cost of sending items back.

Please contact us within 48 hours of your package arriving at your door. Since our products are press-on nails, a personal hygiene item, we can only accept returns of unopened packages. We're unable to accept returns once a package has been opened.

Once we receive your unopened return at our facility, we'll process your refund within 48 hours. The refund will be issued to your original payment method, and how quickly it arrives depends on your payment provider.

If you haven't seen your refund within 7 days, we recommend contacting your bank to trace it. We're happy to assist by providing your order number and transaction details — but after we've issued the refund, the final step of the money finding its way back is handled by your bank, please reach out to them for details.

For hygiene reasons, we're unable to accept returns of:

Thank you for your order — we completely understand that plans can change! If you'd like to cancel, please contact us before your order ships. Once your order has shipped, we'll need to wait for it to be returned to us before we can issue a refund.